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Frequently Asked Questions

Have a question about one of our services? Find the answers below. If you have questions regarding something not covered, please contact us

General Questions

Why do some people lose their hair?

Androgenetic alopecia (genetic hair loss) is caused by a combination of genetics and hormones called androgens. It affects both sexes but is usually noticed in men earlier then women. Statistically, by the age of 50, 50 percent of men and 40 percent of women will have noticed some hair loss.

Is there a cost to find out my options?

No, we beliecw everyone should know their options. Consultations are complientary and take 30-45 minutes. Contact us to find out more

Is there an age restriction?

There is no age restriction for our treatments. We have successfully helped patients from 17-77. If you have concerns regarding hair loss, we can help.

Is there a guarantee?

Our clinic is known for setting your expectations accordingly. Schedule a consultation today to explore your options.

Hair Transplant Surgery

When will I have new hair growth?

Most clients see visible signs of hair growth after the first 3 months. The growth of thicker, fuller hair typically takes 12 months.

When can I use a hair dryer on my hair?

The new hair grafts should not be touched by heat or water until at least 4 days following the procedure to prevent jeopardizing the success of regrowth.

When can I colour my hair?

The hair should not be coloured or chemically permed or straightened until at least four weeks after the transplant procedure. Typically if hair color is desired, we recommend a week or two prior to the surgery.

Do I need to miss work?

Most hair transplant patients feel comfortable returning to work a couple of days after the surgery.

If I am from out of town where should I stay?

We have several options for you. If you are coming as a family, we may offer a private home a short drive from the clinic. If you’re on your own, we recommend staying at a hotel nearby.

Why do some people lose their hair?

Androgenetic alopecia (genetic hair loss) is caused by a combination of genetics and hormones called androgens. It affects both sexes but is usually noticed in men earlier then women. Statistically, by the age of 50, 50 percent of men and 40 percent of women will have noticed some hair loss.

What is a hair transplant?

Hair transplantation is a process through which the hair follicles or grafts (nature’s building blocks for hairs) are removed from the back and sides of the head by either FUT (follicular unit transplantation) or FUE (follicular unit extraction). These donor grafts are then moved to areas that are thinning or bald, or thinning. Hair transplants are permanent. Our goal is to provide patients with a completely natural solution to restore hair that will last a lifetime.

Does it work?

We remove the grafts from genetically encoded areas of the scalp that is resistant to hair loss. This process provides the only permanent and guaranteed method for replacing hair. Hair transplants are equally successful for both men and women suffering from genetic or patterned hair loss. During the consultation, we will determine if you are a candidate.

95 to 100 percent of all grafts will grow on any given patient. If you’re not a suitable candidate, we will not offer you the procedure.

Am I a candidate?

Most people with androgenetic alopecia and other conditions that cause hair loss can benefit from hair transplantation. Some other conditions do not lend themselves to hair transplantation. This will be determined during your private consultation.

Is the process painful?

The procedure is virtually painless. There is only mild to moderate discomfort during the freezing process. The patient may feel a pin prick sensation for a few minutes. Everybody’s experience may be different.

Non-Surgical Restoration

Is the Sunetics Laser FDA Cleared?

Yes. The Sunetics Clinical Laser is cleared by the FDA to promote hair growth in BOTH men and women. It was cleared in December of 2014.

How Does the Sunetics Laser grow hair?

The Sunetics Lasers use low level laser light to completely saturate the scalp and energize the cells and hair follicles within. This causes an increase in ATP production, repairing the weakened follicle. The laser energy also improves blood microcirculation, increases oxygen uptake, and increases the rate of removal of harmful DHT. In addition, the laser energy improves cellular metabolism and decreases follicular inflammation.

HOWEVER, the Sunetics Laser cannot resurrect a dead follicle… So it cannot help those who are Slick, Shiny Bald.

How quickly will I see results?

You will experience 3 stages of results while undergoing the Sunetics Hair Therapy treatments. Each patient will move through these stages at their own pace, determined by how well their hair follicles respond:

  • Stage 1, the patient will notice a decrease in excessive hair loss. Typically, around 4-6 weeks.
  • Stage 2, their current hair becomes fuller, thicker, shinier, and healthier because the hair follicle is being maximized. This stage is typically between 6 weeks to 5 months.
  • Stage 3, the diminished or miniaturized hair regrows into normal, thick, terminal hair. Typically, between the 3rd to 6th month there is a visual benefit that both the patient AND their friends will see.
Is it safe?

Yes. All of the Sunetics Laser devices received FDA 510(k) clearance for both safety and efficacy for the treatment of Androgenetic Alopecia (hair loss) and to promote hair growth in both men and women. The Sunetics Laser is rated as a NSR (Non-Significant Risk) device.

Does the laser produce any heat?

No, the laser is safer than sunlight because you cannot get burned…
It is a non-invasive, low level laser. There are no thermal components in the laser at all. The laser light is “cool to the touch.”

Is this LED or Laser?

The Sunetics Laser uses 100% Laser energy. There are no LEDs in the hood, only Lasers.

Who is the ideal candidate?

The ideal candidate for the Sunetics Laser is a man or women in the early stages of hair loss. Those who are slick shiny bald are not candidates for the laser.

Other good candidates are:

  • Women with diffuse hair loss.
  • Post-menopausal women experiencing hair loss.
  • Men unwilling to take Propecia.
  • Those who are not good candidates or are unwilling to have hair transplant surgery.
  • Men or women who have heredity male or female pattern loss.
  • Men or women who expect to be affected by male or female pattern loss.
  • Men or women who are currently using prescription or non-prescription hair loss treatments.
  • Those who have had or plan to have hair transplant surgery.
  • Those experiencing medication-associated hair loss from chemotherapy or other medications.
  • Those who have illnesses that have caused them to lose hair.
  • Women who are experiencing or expect to experience post-partum hair loss.
  • Those who are fearful or unwilling to use PRP because of the needles used.
Will I experience any pain or discomfort?

No. As a non-invasive medical device, the low level laser technology utilized by the Sunetics Laser produces no heat and causes no pain or discomfort of any kind. In some cases, patients have stated that they have experienced a “slight tingling” in the scalp, which is nothing more than the patient’s sensitivity to the increased blood circulation.

Are there any side effects?

No, there are no known adverse side effects to the Sunetics Laser Technology.

How long are the treatments?

Each treatment is 20 minutes.

How often do the patients come in?

Patients will come in 2 times a week for the first 12 weeks. Then, the patient will come in once a week for the next 12 weeks. If the patient needs more treatments, the physician can have the patients come in once every other week for an additional 6 months.

Does the physician have to be present during the treatment?

No. This modality is a labor-free, hands-free treatment.

Is it easy to operate?

Yes. Operating the Sunetics Clinical Laser is very simple. Typically, a patient coordinator or receptionist will sit the patient under the laser and lower the “open panel” hood over the patients head, start the treatment, and walk away. This is truly a hands-free modality.
The patient can read or watch TV for the 20 minute session. The Sunetics clinical unit has an internal timer with a 2 minutes warning signal and automatic shut-off. The laser system does not need hands-on personnel to watch over the patient during treatment. This simplicity has helped inspire many physicians to incorporate the laser into their practice.

Can patients take other things, like Propecia and Minoxidil, during their Sunetics Laser treatment program?

Yes. The Sunetics Laser can be coupled with other treatments in a multi-therapy approach. However, please note that all patient results featured on the Sunetics website were from stand-alone treatments with the Sunetics Clinical Laser. No other therapies, treatments, or procedures were used.

At Home Solutions 

Is HairMax Density suitable for any hair type?

Yes, HairMax Density is designed to work on all hair types.

How long do I have to wait to see results?

You will notice immediate benefits including more volume and manageability. With continued usage you will see continued strengthening and thickening of your hair and improvements in your scalp health, keeping in mind that the natural hair cycle is 12 weeks.

Do I have to use all 3 steps in the line, or can I use only the shampoo & conditioner?

For best results, HairMax recommends using the entire product line together, as the products work synergistically together for maximum efficacy.

How often should I use HairMax Density products?

HairMax Density can be used as your daily hair care regimen and can be used every day or every other day. HairMax recommends using the ACCELER8™ Hair Booster + Nutrients every day.

How do I use the ACCELER8™ Hair Booster + Nutrients?

The ACCELER8™ Hair Booster + Nutrients can be used on dry or towel-dry hair. HairMax recommends to part the hair when applying as the product needs to get as close to the hair as possible. It is also important to note that using your fingers to massage the leave-in during application because this helps the active ingredients penetrate the scalp.

Is the HairMax Density Hair Care System designed to be safe for color-treated hair or hair that has undergone keratin treatments?

Yes, HairMax Density is designed to work on color or chemically treated hair. For best results, HairMax recommends using the entire product line together, as the products work synergistically together for maximum efficacy.

Why is HairMax Density different from anything else on the market?

HairMax Density is formulated with a targeted delivery system allowing the active ingredients to get into the scalp and achieve maximum results. Additionally, this innovative hair care system uses a proprietary complex of eight highly active ingredients along with a light activated ingredient to energize and reactivate hair from the outside in, unlike any product on the market.

Who is the HairMax Density Hair Care System typically for?

Everyone that wants healthier, fuller hair or that is experiencing hair thinning or hair loss can use the HairMax Density Hair Care System. HairMax encourages the use of the HairMax Density Hair Care System to maintain a healthy hair and scalp and prevent the premature aging of the hair.

Should the RSN8™ Overnight Pro Scalp Treatment be used every night?

Yes, HairMax recommends using the RSN8™ Overnight Pro Scalp Treatment every night if possible, or at least 3 to 4 times a week. The RSN8™ Overnight Pro Scalp Treatment will not leave a sticky residue as the scalp will absorb the treatment quickly. As a personal preference, this product may or may not washed out in the morning.

Can I still use HairMax Density even if I am not losing my hair?

Yes, HairMax Density is formulated to fight the signs of biological aging and reverse hair thinning but is also suitable for all hair types and delivers results to transform dull, lifeless hair into full, voluminous locks!

Is HairMax Density only for women?

No, HairMax Density is gender-neutral and designed for anyone looking to combat and prevent thinning hair.

What are the active ingredients in HairMax Density?

HairMax Density’s proprietary blend of highly active ingredients (NRG8-pLEX™) includes Apple Stem Cell, Caffeine, Reishi Mushroom, Niacinamide (vitamin B3), Adenosine ATP, Pomegranate Oil, and Zinc Amino-complex.

Is HairMax Density sulfate-free?

Yes, all products in the new HairMax Density line are sulfate-free, paraben-free, silicone-free, gluten-free, cruelty-free and vegan.

I’m using Minoxidil. Can I also use the HairMax Density Hair Care System?

Yes. There are no harmful effects to using the HairMax Density Hair Care System together with Minoxidil.

Can I stop using Minoxidil if I use the HairMax Density Hair Care System?

Please understand that you are comparing Minoxidil (a drug) to HairMax Density (a cosmetic). Yes you can use them together but HairMax believes the HairMax Density Hair Care System provides a multi-therapy approach to improving the appearance of your hair.

Minoxidil has only one active ingredient and addresses one cause of hair loss. The HairMax Density Hair Care System has 10 active cosmetic ingredients that can address many of the factors that make your hair look thin and lifeless.

Minoxidil is very old technology, as it achieved FDA approval in the 1970s. Hair science has come a long way since the 1970s. HairMax utilizes the latest scientific breakthroughs to make HairMax Density the best product available for your thinning hair.

Contact us for more information or to book a private consultation!

Hair Loss Experts provides services to all four provinces that make up Atlantic Canada. For a private, in-home consultation, whether you’re located in Newfoundland, Prince Edward Island, New Brunswick or Nova Scotia, it’ll be our pleasure to come to you.